How can we help?

Most answers are below. If yours is not, write to support@games.yaboost.org — a person reads it, usually the same working day.

Email support

Median first reply is under four hours on working days. No ticket bots, no "did this solve your issue?" loop.

Account security

Two-factor via an authenticator app, session list with device and last-seen IP, and a one-click sign-out everywhere.

Download problems

Every installer is mirrored in three regions. If a checksum does not match, mail us the file name and we will re-cut the build.

Where do I find my downloads and keys?

Everything you have bought lives in your library under Account → Library. Each entry has the installer for every platform the game supports, a SHA-256 checksum and, where the studio issues one, a redeemable key. Downloads never expire and are not rate limited.

How do refunds work?

Fourteen days from purchase, under two hours of recorded playtime, one button in your library. We do not ask for a reason. Refunds are returned to the original payment method and typically clear within three banking days.

Can I play without an internet connection?

Yes. Every title here ships DRM-free: the installer produces a folder you can copy to a machine that has never seen the internet, and it will run. Multiplayer titles obviously still need a network, but the single-player content does not phone home.

Which platforms do you support?

Windows 10 and 11 for everything. macOS and Linux where the studio ships and tests a build — look for the badges on the store page, they are only shown when the build is tested against the same release candidate as the Windows one.

Can I share a game with my family?

The licence is per household, not per device. Install it on as many machines as the people who live with you use. We do not count installs and there is nothing to deactivate.

I make games. How do I submit one?

Mail a build and a one-paragraph description to studios@games.yaboost.org. Someone plays it end to end — not a demo, the whole thing — and you get a yes or a no with reasons within three weeks. We take 12%.

Which payment methods do you take?

Major cards, SEPA transfer for EU customers and PayPal. Prices are shown inclusive of VAT for customers in the EU and UK. We do not store card numbers; the processor does.

Can I delete my account?

Yes, from Account → Privacy, and it is immediate. Your library and download rights go with it, so take your installers first — that is why they are plain files.